Curtgo help: answers before and after you order

That depends on what you're ordering. Followers attach to the profile, so paste the profile URL or just the username. Likes and views attach to one piece of content, so paste the address of that single post, Reel, video or Short. Either way, leave the account public until the order wraps up.

No, at no point. Curtgo works from what's public, so a link or a username is the whole order. Should a message using Curtgo's name ask for a password, a login code or access to your account, at checkout or in a chat, it isn't from Curtgo; don't reply with any of it.

No. The order needs the link of a post that's already live and public. Publish first, copy the post's link, then order. A link swapped after payment gets in the way of delivery and of the refill.

Only for an account you own or have permission to manage. At checkout you confirm that you're at least eighteen and that the target account is yours or that you're allowed to manage it.

Once two things have happened: the payment has gone through and the order has been reviewed. From that point, timing varies with the package and the quantity you picked, so you won't find a promised time anywhere on Curtgo.

Open the order status page and enter the order number together with the email address you used, or sign in to your account. You'll watch it move through Paid and Being delivered to Done or Partly delivered, next to the starting count and what has arrived so far.

It means only part of the quantity could be delivered. The undelivered part is refunded, to the original payment method or, if you agree, to your Curtgo wallet balance. How long the refund takes to show up depends on your payment provider.

It covers drops in the count after delivery: while the package's refill period runs, counted from the end of delivery, anything lost is made up at no cost, never beyond the quantity delivered. It stops applying once the account goes private or is deleted, the post is deleted, the username changes or the link turns out to be wrong.

You type your card details into Stripe's payment form, not into Curtgo, and nothing about the card is kept on Curtgo's side. The charge goes through the moment you confirm. Checkout also asks for your first and last name and, if you have no account, an email address.

In US dollars, always. Checkout never adds anything to the package price, and Curtgo shows no converted prices because any conversion is your bank's business.

Possibly. When a card isn't held in US dollars, the issuing bank converts the charge at its own rate and may add a fee for doing so. Those amounts are invisible to Curtgo, so it doesn't estimate them.

Yes, up until processing begins, and then the whole payment comes back. After that point, a refund covers whatever wasn't delivered if the order closes as Partly delivered. Where the money goes and how to ask is set out in the refund policy.

EU and EEA consumers have one by law. Start it with the “Withdraw from contract here” link in the footer of every page, or write to support. How it plays out for an order that's already running is explained in the refund policy.

Support answers in English, Portuguese and Turkish, over WhatsApp or email. Put the order number and the link in your first message and nobody has to come back to you with questions.

On Curtgo, a package's name follows the language of the shop you're browsing, and the English shop is named for the United States. The origin of the accounts is described in one place only, the owner's statement on the site, and Curtgo adds no other claim about those accounts.

The seller named at checkout is Social Developer LTD, the company that runs Curtgo under its SociShop brand. Its address and contacts appear in the legal notice and on the about page. Instagram, TikTok, YouTube, X and Facebook have nothing to do with the shop.